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Remake & Warranty Policy

 

The cost for fabricating custom made dental appliances can not be refunded.  A credit may be issued by Trident directly to a dentist's account when cases do not meet Trident's exceptional standards for quality, function and aesthetics.

 

Remake Policy

 

All remakes will be at no charge if received within 30 days of the invoice date except under the following circumstances:

 

1.  Trident inquired about the die, margin or impression.  However, the dentist approved and requested completion of the case.

 

2.  Trident requested a try-in, but the dentist declined and asked for a completed case.

 

3.  The teeth are re-prepared.

 

4.  There is a shade or product change different from the original request.

 

5.  The partial denture fits the master cast.

 

6. The case was cancelled after fabrication was initiated. Fabrication starts the day Trident receives the case. The case will remain billed at full cost.

 

If the original model(s) and dental restoration(s) are returned within 60 days from the original invoice date, Trident will issue a 100% credit to the dentist's account.

 

Any credit balance on a Trident account must be used for lab services within 60 days from the date of issue or it expires.

 

PRODUCT WARRANTY

 

No Warranty

Masel Crown

Stayplate

Veneers (once cemented or re-prepped)

Flipper

Diagnostic Wax-up

Immediate Partials and Dentures

Repairs

 

30-Day

Ortho Appliances

Pro-FormTM Sport Guard

 

60-Day

InStyle SmileTM

Brux Plus Hard/Soft Combo

Soft Night Guard

Hard Night Guard

 

6-Month

BiteSoftTM Anterior Splint

Tri-TempsTM

Acrylic Treatment Partials (6 or more teeth)

Thermoflex

Cusil Gasket

 

5-Year Crown & Bridge

All-Ceramics
IPS e.max® CAD, IPS e.max® Press, IPS Empress®

Zirconia
Solid/Full Zirconia, TRICONiaTM Layered Zirconia, LavaTM

PFMs
Non-Precious, Semi-Precious, Golden Cast, Captek

Full Cast
Non-Precious, Semi-Precious, Full Gold (46%, 60% and Golden Cast)

 

Composites

 

5-Year Removables

Cast Partial

LasermetTM RPD, Vitallium® 2000, Vitallium 2000 Subframe with Valplast, Premium Cast Partial

Non-Metal Partials (Complete or Unilateral)

Valplast® Flexible Partial, Tri-FlexTM Flexible Partial, and Lucitone FRS

Dentures

High Impact Denture

Premium (Portrait® IPN, BlueLine®, Vita® Physiodens with Lucitone 199®)

 

Life-Time Warranty

Valplast Complete or Unilateral (only against breakage; not wear and tear, or discoloration)



IMPORTANT PRICING TERMS & CONDITIONS:

All prices are quoted as one stage or one unit. Some products are subject to additional fees, e.g. bridge connectors, additional implant parts, multiple stages, and metal surcharges.



All prices are subject to change without notice.


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