Privacy Policy

Trident Dental Lab Privacy Policy

Terms of Use:

We at Trident Dental Lab are committed to protecting your privacy. This Privacy Policy applies to both our Website (www.TridentDentalLab.com), including our mobile application. This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Website.

We periodically update this Privacy Policy. If the changes are significant, we will provide a more prominent notice by sending you an email notification.

While we will notify you of any material changes to this Privacy Policy, we encourage you to review this Privacy Policy periodically.

Some identifying personal information or protected health information about dental patients may be collected on this website solely for transactional and customer service purposes. This information is provided to us by licensed dental professionals and includes patient name, age, gender, chart number and all pertinent information needed to manufacture dental prosthetics.

Your use of our web site constitutes your acknowledgement of and agreement with our Privacy Policy.

Entering this site or the links accessible through this site, you agree to be bound by this agreement. The information and the resources contained on and accessible through this site are made available by Trident Dental Lab and/or its suppliers and vendors, and are subject to your agreement to their terms and conditions.

Use of Resources and Information

You understand and agree that neither Trident Dental Lab nor its suppliers or vendors or linked domain names are responsible or liable for any claim, loss, or damage, of any kind, directly or indirectly resulting from your use of this site or the information or the resources contained on or accessible through it.

Trident Dental Lab expressly disclaims any implied warranty or representation about the information or accuracy, relevance, completeness, timeliness or appropriateness for any particular purpose of any kind. Your use of this site is also subject to all additional disclaimers that may appear throughout the site.

This site may not be used as a supplement or alternative for health care, and is not intended and does not warrant or guarantee the quality or quantity of any services of any of the advertisers identified; further, the information provided is merely for educational purposes, and its accuracy is not guaranteed. Do not use this site as a substitute for health care. Please consult with your doctor or other health care provider regarding any health questions you may have. This site may not be used for health diagnosis or treatment. Do not use this site to disregard any health advice, nor to delay seeking health advice, because of something you read or see in this site.

The accuracy of Web site, information, and resources identified are not warranted or guaranteed, or intended to substitute for professional health advice, to contradict health advice given, or for health care of any kind.

Other Internet Sites Links

This site also includes links to other Internet sites created and maintained by Trident Dental Lab’s suppliers, vendors, affiliates, or subscribers. Be aware that Trident Dental Lab does not control, makes no guarantees about, and disclaims any express or implied representations or warranties about the accuracy, relevance, completeness, timeliness or appropriateness for a particular purpose of the information or the resources contained on these or any other Internet sites.

Further, the inclusion of these links is merely for your convenience and is not intended and does not reflect Trident Dental Lab’s opinion on the accuracy or the importance of these other sites; further, Trident Dental Lab does not endorse in any manner any of the views expressed in, or products or services offered by this or these other sites. All information in any site by Trident Dental Lab, or associated or linked site, is extracted, read, used, or relied upon by you at your own risk.

Disclaimer of Warranty

Trident Dental Lab and its suppliers and vendors disclaim all express or implied representations or warranties with regard to the information, services, products, materials, and any other resources contained on or accessible through this site, including without limitation any implied warranties of merchantability or fitness for a particular purpose. All information provided by Trident Dental Lab is made available “as is” and “as available” without warranty of any kind, or any express or implied promise, including, by way of example, its continuing availability.

Limitation of Liability

With respect to products, goods, or services purchased from any entity identified, listed, named or contacted through Trident Dental Lab’s Web site, or any links to Trident Dental Lab’s Web site, to the maximum extent permitted by applicable law, in no event shall Trident Dental Lab or its suppliers or vendors be liable for any direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages, or any damages whatsoever of any kind, resulting from any loss, which by way of example, includes loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise, arising out of or in any way connected with the use or performance of this site, with the delay or inability to use this site, or with the provision of or failure to make available any information, services, products, materials, or other resources contained on or accessible through this site, even if advised of the possibility of such damages.

You acknowledge and agree that the limitations set forth above are elements of this agreement, and that this site would not be provided to you absent such limitations.

Indemnification

You agree to indemnify, defend, and hold harmless Trident Dental Lab and its suppliers and vendors from any liability, loss, claim, and expense (including reasonable attorneys’ fees) related to your violation of this agreement or use of this site in any manner. Your use of this site shall constitute your acceptance of the terms of this Agreement, as revised and modified, if any, each and every time you access this site. Trident Dental Lab may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement.

Copyright

All materials on this Internet site, including the site’s design, layout, and organization, are owned and copyrighted by Trident Dental Lab or its suppliers or vendors, and are protected by U.S. and international copyrights. All rights reserved, Trident Dental Lab makes this Web site available to all users for the sole purpose of providing educational information.

Your use of this Web site indicates your agreement to be bound by the Terms of Use and you expressly agree to be bound to the foregoing terms and conditions.

Information We Collect

When You Visit our Website

You are free to explore our Website without providing any Personal Information about yourself. When you visit the Website and submit a form, we request that you provide Personal Information about yourself, and we collect Navigational Information.

When You Use our Mobile Application

We use mobile analytics software to allow us to better understand the functionality of our Mobile App on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. In addition to information we collect on our Website, when you use our Mobile App we may also collect your city location, device model and version, device identifier (or “UDID”), OS version.

We send push notifications from time to time in order to update you about events or promotions. If you no longer wish to receive such communications, you may turn them off at the device level.

We may link information we store within the analytics software to Personal Information you submit within the Mobile App. We do this to improve services we offer you and improve our marketing, analytics and site functionality.

“Personal Information”

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Website, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

Personal Information also includes Navigational Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.

We collect and process payment information from you when you become a Trident Dental Lab customer, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.

How We Use Information We Collect

Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy.
We Never Sell Personal Information.
We will never sell your Personal Information to any third party.

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

  • Send information or Trident Dental Lab content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
  • promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
  • provide other companies with statistical information about our users — but this information will not be used to identify any individual user;
  • send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

Customer Testimonials and Comments

We post customer testimonials and comments on our Website, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

Use of Credit Card Information

If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.

Social Media Features

Our Website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

External Links and Websites

Our Website provides links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Retention of Personal Information

How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about our services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymize it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in “To Unsubscribe from Our Communications” below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Trident Dental Lab account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

How we Share Information we Collect

Service Providers

We employ other companies and people to provide services to visitors to our Website. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

Trident Dental Lab Partners

In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.

Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

Third Party Tracking Technologies

The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy or Cookie Policy.

How to Access & Control Your Personal Data
Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

  • You can request access, correction, updates or deletion of your personal information.
  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

To exercise any of these rights, please contact our Customer Service Department at 800-221-4831 .

We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, updating your communication preferences, or by contacting our Customer Service Department at 800-221-4831  Customers cannot opt out of receiving transactional emails related to their account with us.

Cookies

Trident Dental Lab and its partners use cookies or similar technologies (such as web beacons) to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. To find out more about how we use cookies on our Website and how to manage your cookie preferences please see our Cookie Policy.

HIPAA Compliant

This website resource allows you to learn information related to certain health topics and find health service providers in your area by linking you to individual health service provider’s web sites. Due to the nature of this web site, Trident Dental Lab cannot check or verify the accuracy of information contained on health service provider’s web sites. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by Trident Dental Lab of these sites. Trident Dental Lab does not warrant the accuracy of information obtained from these web sites. You are advised to conduct your own thorough review of the health service provider (“provider”) prior to retaining or taking advice from that provider. Advice given and opinions expressed throughout providers’ sites are those of the provider, not of Trident Dental LabTrident Dental Lab’s expressly disclaims all liability for any actions taken or not taken by you based upon any or all advice given or any service provided by the provider to you.

Privacy of Your Health Information

We understand that your health information is personal to you and we are committed to protecting information about you. However, we have no control over the information contained on a provider’s web site and in linking you to a provider’s web site, we do not warrant that any health information provided by you will be protected or treated in a manner complying with privacy laws including the Health Insurance Portability and Accountability Act of 1996, regulations enacted thereunder, or applicable state laws. Trident Dental Lab expressly disclaims all liability for any wrongful disclosure of your health information by the provider.

Security

Trident Dental Lab places the utmost importance on protecting information transmitted via this web site and will take security precautions to protect all such information. However, Trident Dental Lab cannot guarantee that any electronic communication is totally secure. Trident Dental Lab will take measures to secure and protect all customer-specific information from loss, misuse, and alteration.

Updates to Terms

Trident Dental Lab reserves the right to modify or amend its Terms of Use at any time, and from time to time. Any changes to the policy will be posted on this site.

Governing Law

These Terms and Conditions shall be construed, interpreted and performed exclusively according to the, excluding conflict of law rules, of the State of Arizona, United States of America. Any legal action with respect to any transaction must be commenced within one year after the cause of action has arisen.

Questions or Contact

Should you have any questions of concerns regarding Trident Dental Lab’s Terms of Use, Privacy Policy, your Trident Dental Lab account or our website please contact our Customer Service Department at 800-221-4831 or customerservice@tridentlab.com.