Remake and Warranty Policy
General Notice
The cost for fabricating custom made dental appliances can not be refunded. A credit may be issued by Trident directly to a dentist’s account when cases do not meet Trident’s exceptional standards for quality, function and aesthetics.
Remake Guidelines and Product Warranties
All remakes will be at no charge if received within 30 days of the invoice date except under the following circumstances:
1. Trident inquired about the die, margin or impression. However, the dentist approved and requested completion of the case.
2. Trident requested a try-in, but the dentist declined and asked for a completed case.
3. The teeth are re-prepared.
4. There is a shade or product change different from the original request.
5. The partial denture fits the master cast.
6. The case was cancelled after fabrication was initiated. Fabrication starts the day Trident receives the case. The case will remain billed at full cost.
If the original model(s) and dental restoration(s) are returned within 60 days from the original invoice date, Trident will issue a 100% credit to the dentist's account.
Any credit balance on a Trident account must be used for lab services within 60 days from the date of issue or it expires.
5 yr Fixed
All-Ceramics: IPS e.max® CAD, IPS e.max® Press, IPS Empress®
Zirconia: Solid/Full Zirconia, BruxZir, BruxZir Anterior, Layered Zirconia, LavaTM
PFM: Non-Precious, Semi-Precious, High Noble, Captek
Full Cast: Non-Precious, Semi-Precious, Full Gold
6-Month
Temporaries
Tri-Temps
No Warranty
Veneers (once cemented or re-prepped)
Diagnostic Wax-up
5 yr Removable
Metal Partials
LasermetTM
RPD, Vitallium® 2000, Vitallium 2000 Subframe with Valplast
Non-Metal Partials (Complete or Unilateral)
Tri-Flex
Valplast® Flexible Partial, Flexible Partial, and Lucitone FRS Dentures
High Impact Denture
Premium (Portrait® IPN, BlueLine®, Vita® Physiodens with Lucitone 199®)
Lifetime for Valplast Complete or Unilateral (only against breakage; not wear and tear, or discoloration)
6-Month
InStyle Smile
Cu-Sil
No Warranty
Masel Crown
Acrylic Treatment Partials
Immediate Partials and Dentures
Repair
6-Month
BiteSoft Anterior Splint
Thermoflex
60-Day
Brux Plus
Hard/Soft Combo
Soft Night Guard
Hard Night Guard
30-Day
Ortho Appliances
Pro-Form Sport Guard
Lifetime Warranty
100% Lifetime Warranty Against Break and Fracture of Implants, Custom Abutments, Lab-Provided Stock Abutments
(See Fixed warranties for implant crown warranties)
No Warranty
Doctor Provided Abutments